Shipping policy
When will my order ship?
Every order is carefully packed and sent out from our studio in the Cotswolds to ensure maximum freshness and efficacy. Packages typically ship within 1-2 business days.
Orders placed after 12 noon on Fridays are usually processed the following Monday. Special Delivery orders must be placed before 12 noon to qualify for next day delivery (excludes weekends and bank holidays).
What are your shipping options?
For UK orders, we offer tiered subsidised First Class shipping (1-2 business days):
- £4.00 - orders under £25.00
- £2.50 - orders between £25.00 - £49.99
- Free delivery on orders £50+
We also offer Special Delivery in the UK (1 business day) in case you need it guaranteed next day – the cost of this is £8.95. Please note that orders need to be placed before 12 noon to qualify for next day delivery. This excludes weekends and bank holidays.
International orders are sent out on an International Tracked service at the following rates and we aim to deliver to you within 5-7 working days:
- Europe - £10.95
- USA & Canada - £12.95
- Rest of World - £16.95
Please note that international orders may be subject to import taxes, customs duties, and fees levied by your destination country. These fees are the responsibility of the purchaser and are not included in the cost of our international shipping.
When do I need to order by to ensure I receive my products by Christmas?
We’re committed to getting your packages quickly and safely out the door to you, however, we know there’s likely be a flurry of last minute Christmas presents going through the postal service this Christmas so we recommend finishing your gift shopping a little earlier this year if possible!
Below are our shipping cut-off dates to help you out:
UK First Class: Order by 12 noon Friday 20th December
UK Special Delivery (1 business day): Order by 12 noon Friday 20th December
For international orders, please check the latest posting dates for your country here.
Where do you ship?
We want you to be able to enjoy your Therapi products wherever you are in the world and are working hard to expand the number of countries we can deliver to. Below is a list of the countries we are currently able to ship to:
Australia
Austria
Belgium
Brazil
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guernsey
Hungary
Hong Kong
Iceland
Ireland
Israel
Italy
Japan
Jersey
Latvia
Lithuania
Luxembourg
Maldives
Malta
Mauritius
Mexico
Netherlands
New Zealand
Norway
Pakistan
Poland
Portugal
Qatar
Romania
Saudi Arabia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Taiwan
Thailand
Turkey
Spain
Sweden
Switzerland
United Arab Emirates
United Kingdom
United States
Need to cancel an order that hasn't shipped yet?
If your order hasn't left our studio yet and you need to cancel, please email us right away at buzz@therapi.com so we can sort it out for you.
Have a question for us that isn't answered here?
Reach out to us anytime at buzz@therapi.com. We are here to help!