Terms and Conditions

Please read these Terms and Conditions carefully as they contain important information regarding your rights and obligations.


The following Terms and Conditions apply to all transactions made on www.therapi.com (hereinafter referred to as the “website”), as well as to the use of the website itself.  By using or accessing the website, you accept and agree to be legally bound by the Terms and Conditions stated below.

These Terms and Conditions apply to non-trade customers and will be governed by the laws of England and Wales, and by using the website you agree to submit to the exclusive jurisdiction of the courts of England and Wales. If it appears that you are a trade customer, we will contact you in order to set up a business account and in such circumstances different Terms and Conditions shall apply.

In these Terms and Conditions the words “we”, “us” and “our” refer to Therapi Honey Skincare (or “Therapi”), whilst “you” and “your” refer to any visitor to the website or any Therapi customer. “Goods” are those items that are displayed for sale on the website.


Therapi Honey Skincare is the trading name of Therapi Natural Products Limited, Company No. 5736961 and VAT Registration No. 895726661. Registered at Companies House, Crown Way, Cardiff, CF14 3UZ.

All correspondence should be sent to the following address:

Therapi Honey Skincare, Hillside, Cooks Lane, Salford, Chipping Norton, OX7 5FG.

Telephone: +44 20 8099 7220

Email: buzz@therapi.com


The website is owned and operated by Therapi. The design and content featured on the website, including images, artwork, film and text are copyrights and trademarks, and are controlled or licensed by us.  The site is protected by copyright and all worldwide rights, titles and interests are reserved.

We have put our best efforts into creating this website and to the best of our knowledge have ensured that all the details, descriptions and pricing on all goods are accurate. However, unfortunately there may be occasions when some of the information featured on the website may contain incomplete data, typographical errors or inaccuracies. We do not take any responsibility for inaccurate information and reserve the right to amend errors or to update product information at any time without prior notice.

The links we have provided within the website are for interest only. We are not responsible for the content or accuracy of the information provided on these websites.


All prices listed on the website are shown in GBP sterling, inclusive of UK VAT which is currently 20%. Therapi reserves the right at any time to adjust its prices without prior notice.

Payments may be made by any of the credit, debit or charge cards listed on the website on the day on which you place your order.

All transactions will be made in GBP sterling, and as the buyer, you will be liable for any exchange rate charges made by your card provider.

Overseas orders may be subject to local import duties and taxes for which the purchaser will be solely liable.


We try our hardest to keep the website as up-to-date as possible. However, as the goods are produced in small batches, we cannot guarantee the availability of goods as they appear on the website. Additionally, some products shown on the website may not be available to purchase through retail stores at which Therapi products are sold, and vice-versa.


As the goods are made in small batches to ensure freshness and premium quality, inconsistencies and minor variations may occur from batch to batch. This is expected by Therapi and is entirely normal. You, as the buyer, shall accept minor variations and shall only be entitled to refuse the whole or part of the goods if the variations render the goods totally unfit for the purpose for which they were sold.


Therapi is unable to provide any warranties in relation to goods over and above its statutory obligations to provide goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994. This does not affect your statutory rights as a consumer. No representation or warranty is given as to the suitability of the goods for any particular purpose and you shall satisfy yourself with this. Neither the goods nor any information given in the website are intended to, or claim to, diagnose, treat, alter, cure or prevent any skin disease or condition.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms and Conditions for any loss or damage, direct or consequential, arising from the use of any goods; any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees.


All payments to Therapi are handled securely. Payment will be taken from your card immediately on your placing an order. Upon processing a transaction, we will issue you with an electronic receipt that will be sent to the email address  you provide.


Please refer to the separate “Delivery” section on the website. Any times or dates stated on the website are estimates only. We would ask you to inspect the goods upon delivery to check that your order is complete. Should there be any problem with your delivery, please notify us as soon as possible and in any event, within 48 hours of receipt of the goods.


Please read all the information on our “Delivery” page before contacting us regarding non-delivery. In the event that any goods are lost or damaged in transit please retain the goods (where damaged) and contact us immediately via email at customerservice@therapi.com. In the case of faulty goods, please contact us within 48 hours of receipt of the goods.


Please refer to the separate “Returns” section on the website.


We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.


Should you ever have the need to make a complaint, we will endeavour to respond as soon as possible. Please contact our Customer Services Team via email at buzz@therapi.com. Subject to our privacy policy, in relation to any unsolicited information that you send us, either thoughts, queries, suggestions or ideas regarding our products or suggested products by you, you hereby grant Therapi a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology, either alone or as part of other works.


We are committed to protecting your privacy and will not sell or pass on any details that you provide us with to any third parties. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation). We may collect information about you for two reasons: firstly, to process your order, and secondly, to provide you with the best possible service we can. We may, however, be obliged to disclose certain details in the event that the law requires us to.

We would like to keep you up-to-date with our latest products, promotional offers and news, however, unless dealing with an order, we will not contact you in the future unless you have expressly given us your consent. We will also give you the chance to refuse any marketing material or other contact from us in the future.

Information that we will collect about you will include: your title, name, address, phone number, email address and what products you have purchased from us. We will use all reasonable endeavours to ensure that the information we hold about you is accurate and up-to-date. If you would like to alter or check your details, please contact our Customer Services Team by email at buzz@therapi.com.


The rights in the designs and the content of this website are owned by Therapi. The website content is protected by copyright, as well as intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without our prior written consent. Therapi is the owner of the trademarks “Therapi” and “Therapi Honey Skincare”. All trademarks, product names, company names or logos featured on the website are the property of Therapi.


By agreeing to these Terms & Conditions, you agree to indemnify and hold harmless Therapi, its directors, officers and employees from any, and all, third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the www.therapi.com service, your breach of these Terms and Conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.


If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.


You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between you and Therapi concerning your use of, or purchases on the website, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website.


We reserve the right to alter these Terms & Conditions without prior notice.