Returns

We hope you are happy with your purchase; however, if you are not completely satisfied, please simply return any product in its original condition for a full refund or exchange within 7 working days of delivery. Unfortunately, we cannot refund goods that have been opened, used or damaged by you after receipt. Products purchased as a set can only be returned as a complete set, not as individual items.

Only products purchased at www.therapi.com are valid for a refund or exchange.

Please enclose the following details with your returned products:

  • Your Name
  • Your Address
  • Order Number
  • Reason for return/exchange
  • Desired product where an exchange is required

We will issue a refund (which will include the cost of the original delivery but not the cost of returning any goods) on receipt of unused goods in their original condition. Please ensure that the package is wrapped securely and for your protection, we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.

Refunds will only be made to the credit or debit card on which the purchase was made. Returns should be sent to the address below in the original packaging:

Returns

Therapi Honey Skincare
Hillside
Cooks Lane
Salford
OX7 5FG
UK

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